Services at Eurocom Solutions

Eurocom Solutions offer a fully managed approach to telephone call management, designed to work alongside your existing telephone management setup.

Depending on the area that most affects your business determines which service area the emphasis is leaned towards. Of course it is common for all areas to be utilised equally offering best possible value from the Eurocom service.

These services are not limited to standard office hours; as an online reporting tool, the Web Tool, allows users remote access to their data and reports.

What is the cost of your telephone usage?
Are your Vendor invoices accurate and validated?
Is accountability an audit requirement?
Are costs assigned back to extensions, cost centres or departments?
Are charge back costs being attributed correctly?
Is rental of equipment being included?
 

Is your network being over or under utilised?
Can unused routes be removed?
Do you have enough contingency for periods of higher than normal traffic?
Are calls being lost?
Are there extension numbers that can be re-allocated?
How much traffic can be sent via VoIP or VPN?
 

Are your call charges higher than normal at particular times of the day?
Are there a larger than normal quantity of calls to unexpected destinations?
Are particular extension numbers accruing significant cost?
Are you currently being made aware of exceptional or unusual telephone usage on your extensions?
Are certain extensions showing excessive durations of usage when other work should be being carried out?

Are calls being answered in time?
Are calls being answered at all?
Do customers complain about not getting through?
How long are calls taking to handle?
Is there an even distribution of calls within a department or call centre?
Are service levels being met?
How well has a recent marketing campaign worked?