Services at Eurocom Solutions - Fraud Prevention

It is a regularly published fact, that millions of pounds each year are lost due to fraudulent telephone usage. By using telephone call management systems you can identify potential fraud sooner rather than later.

Costs are incurred in a number of ways, for example, a user calling their distant relative during working hours, using company equipment. Essentially if this is not business related or is carried out without permission, then two types of theft have occurred, both the cost of the call and the cost of the employee's time. Both added together can soon surmount. A simple filter of the calls can identify calls over a certain duration, during particular times, or even to specific destinations, international for example.

Other well documented issues are caused by more structured approaches, either internal or external. An example is premium service number diverts applied to extension numbers, these can easily be set up, and if not noticed soon enough can accrue hundreds, even thousands of pounds of call charges. Without telephone call logging it may not be noticed for a number of weeks when your telephone invoice, or carrier, flags the anomaly. By this time the costs have already built up.

Other reported structured attacks have involved the exploitation of software flaws in telephone exchanges or voicemail systems, where particular processes have allowed a system access to the public network after dialling into the victim's network. At this point an attacker has been able to dial out from within the victim's network to a multitude of potentially expensive destinations.

Here at Eurocom we can help you identify potential fraud by providing exception analysis. Existing trends are considered to be the rules. Breaking these rules becomes the exception and is potential fraud.