Services at Eurocom Solutions - Cost Management

The actual cost of telephone usage is not necessarily as simple as looking at the invoice provided by your carrier. The use of multi-vendors, volume discounts, least cost routing, carrier pre selection to name but a few, all complicate the validation process.

How often is a negotiated discount rate actually checked? An example of this was where a large banking organisation were being over charged by £10,000 per month against procured rates, purely because the carrier had not started to apply the rates when they were agreed to start. This was just for one carrier!

At Eurocom Solutions we are able to apply numerous tariffs, either published or bespoke, to the telephone call traffic that is being monitored, therefore allowing for vendor comparisons to be carried out quickly and efficiently. This ability to maintain multiple tariffs assists cost management teams in the procurement of new tariffs and the accurate validation of invoices. The emphasis here is on the delivery of accurate and usable data, saving you and your company valuable time.

How are your telephone calls accounted or audited? The use of a telephone call log allows for calls to be traced quickly and efficiently, without the need to trawl through lots of recorded telephone call conversations. A simple search using the Eurocom Sentinel can identify when or if a call was made or received, assisting the user to identify the time and duration of a call, perhaps the telephone number of an important customer, or an extension number of an individual taking a particular call. Such information can be useful to confirm that an important call was actually made, perhaps to validate a sales or technical support call or even a call to resolve a disagreement.

Cost recovery is becoming increasingly important, be it for audit reasons or for the fiscal recovery of call charges or equipment. Eurocom are able to associate the breakout cost of calls back to individual extensions, departments or cost centres. Linking and merging techniques are used to capture traffic that is traversing a network where the costs are applied back to the source. Uplift or discount techniques allow for real costs to be attributed as and where required.