Products at Eurocom Solutions - Data Collection, Storage and Analysis
Data Collection
Multiple methods of data collection can be used at Eurocom.
The Multi-Port Data Collection Unit (MDCU) has been developed to collect serial data from a vast range of telephone exchanges. Various models are available, ranging from a single port MDCU to a five port MDCU with alarm capabilities.
The MDCU is a small computerised memory unit that has the ability to collect, store and transmit telephone call record data. This data can be analysed to produce statistical reports. The MDCU is simply connected to the PABX call logging port (CILE) on site via a V24 serial communication port.
Configured remotely from the Eurocom service centre in Shefford the connected MDCU compresses and holds in memory the collected information, ready to be transmitted automatically to the data centre.
The MDCU is shipped with all necessary cables and fittings and is simple to install. An exchange port, a phone socket and mains power is all that is required to start collecting data.
A simple protocol convertor can be used with the MDCU to collect data from TCP/IP interfaces. This provides a
converged solution with similar levels of security and reliability. Other methods of automatically importing data include collection by email attachment, CD-ROM, IP extended connections (FTP, VPN etc) and other open standard formats.
Storage
All data is stored at our secure data centre, based on standards set out in
BS 7799 and ISO/IEC 2700x.
Uninterrupted power supplies (UPS), mirrored RAID arrays, multiple site and
multiple server backups, archive backups and restricted access all ensure
the confidentiality, integrity and availability of information from a
network of high speed computer systems.
Logically and physically segregated storage of information and in-house
designed and developed software means that physical disk drives can easily
be added to extend space for data and provide seamless scalability of the
Eurocom service.
ANALYSIS
Eurocom Solution's software
has been designed in-house from the ground up specifically for telephone
call management, ensuring the fast processing of call records and associated
data, therefore reducing lead time for customer requests and ensuring speedy
delivery of reports and analysis information.
Reports can be provided in a number of standard formats, including Excel and
PDF.
Automatically generated reports are available on a daily, weekly, monthly or
ad-hoc (spanning a period of time of your choosing) basis. Reports can be
sent via email, fax or post (CD or paper) and can be set up so that they
arrive into your inbox before you arrive at work in the morning, be it
during the working week, or even the weekend.
Even out of hours reporting is available via the Webtool, allowing SOHO
workers the ability to access reports from almost anywhere.